Customer Experience Strategist
PORTFOLIO
Segmented, Multi-Channel Campaign
Kele | Yeti Campaign
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Example of the first segmented and multi-channel campaign that was created for Kele. We had just made Kele.com responsive and celebrated with Yeti Tumbler give-aways. Click on the PDF file under image for the full deck.
Customer Survey Results
Kele | HVAC/BAS Industry Survey Results
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Included in the presentation are examples of A/B testing of emails. Click on the PDF image for the full deck.
Animated Gif
Reunite Apparel | Design a T-Shirt
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The website no longer exists; however, this is an example of a short video that I created for the site to educate customers on how to use the t-shirt designer software.
OrderIP - xpedx Program
International Paper | xpedx OrderIP Program
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My role was to partner with the Business Managers of xpedx to increase OrderIP conversions from all merchant xpedx locations. Goal: reduce incoming calls to customer service by 50%. Exceeded goal with 70% call reduction. Click the PDF link under the image to see full deck.
Sales & Customer Service
Kit
International Paper | OrderIP
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Implementation Kit for Customer Service & Sales on how to sell OrderIP to their customers. If I were to do this today, it would be an interactive App! Click the PDF link under the image to see the full deck.